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Waterside Hotel Newcastle upon Tyne, Newcastle upon Tyne
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Key details
About the Hotel
48 52 Sandhill,
Newcastle upon Tyne,
United Kingdom,
NE1 3JF,
Tyne and Wear
Waterside Hotel, a 3-star boutique-style hotel, occupies a Grade II listed building on Newcastle's Quayside riverfront with 24 bedrooms and express check-in/out services.
Riverside Room Views
The Waterside Hotel offers single, double and twin rooms equipped with en-suite bathrooms, Freeview TV, and tea/coffee facilities. Most rooms provide waterfront views with free WiFi and complimentary toiletries.
Dining and Drinks
Long Play Cafe serves breakfast from 7:30 AM to noon on weekdays, with adjusted weekend hours of 8:30 AM to 10:30 AM. A bar/lounge operates daily until 3 AM.
Guest Services Available
Common areas feature a television and tour/ticket assistance desk. A Romance package includes prosecco, flower petals, and chocolates for £20.
Central City Location
Located 0.5 miles from Newcastle Central station, the hotel stands near Theatre Royal, Castle Keep, and Bessie Surtees House. Newcastle's city center is an 8-minute walk away.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Free Wi-Fi
Free Wi-Fi in rooms
Parking
GBP 7.50 per day
Baggage storage
24-hour services
General
Free Wi-Fi
Parking
Safe deposit box
Rooms/ Facilities for disabled
Elevator
Guest Parking
Electric kettle
Dining
Bar/ Lounge area
Children
Cribs
Room features
Free Wi-Fi in rooms
Air conditioning
Sitting area
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location
48 52 Sandhill,
Newcastle upon Tyne,
United Kingdom,
NE1 3JF,
Tyne and Wear
Map view
48 52 Sandhill,
Newcastle upon Tyne,
United Kingdom,
NE1 3JF,
Tyne and Wear
City landmarks
Bridges
Gateshead Millennium Bridge
4700 ft
Gallery
Baltic Centre for Contemporary Art
2900 ft
Museums
Discovery Museum
4200 ft
Museums
Life Science Centre
3500 ft
Museums
The Great North Museum
5200 ft
Gallery
The Biscuit Factory
4800 ft
Museums
Victoria Tunnel
5100 ft
Market
Grainger Market
2600 ft
Grainger Street Newcastle city centre
Grainger Town
2900 ft
Monuments and Landmarks
Grey's Monument
2700 ft
Stadiums
St. James' Park
4400 ft
Mall
Eldon Square
3900 ft
Square
The Blue Carpet
3400 ft
Church
Cathedral Church of St Mary
2900 ft
Gallery
Laing Art Gallery
3600 ft
Nearby
Night club
Newcastle Castle
800 ft
Market
The Quayside
1000 ft
Bridges
The Tyne Bridge
1900 ft
Bridges
High Level Bridge
600 ft
Bridges
Swing Bridge
500 ft
Church
Saint Nicholas Cathedral
1500 ft
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
100 ft
St Nicholas Square
Newcastle Cathedral
1500 ft
Museums
Holy Jesus Hospital
1800 ft
Movie theater
Tyneside Cinema
1900 ft
Grey Street
1600 ft
Museums
St Mary's Heritage Centre
1100 ft
Gallery
Side Photographic Gallery
300 ft
48 Westgate Rd
George Stephenson Monument
1400 ft
Church
St John the Baptist Church
1700 ft
Restaurants
The Redhouse
300 ft
32 Sandhill Quayside
Akenside Traders
400 ft
Dean Street
Queens Cafe
1600 ft
9E Queen Street
The Little Fishy
1900 ft
Quayside Wesley Square
Zucchini Pasta Bar
1900 ft
55 Degrees North Pilgrim Street
Harvey's Cafe Deli
1100 ft
Three Indian Kings House 31 Quayside
GG's Sandwich Shop & Cafe
1400 ft
Cuthbert House All Saints Business Centre
Cat Pawcino Cat Cafe
1200 ft
77 Quayside
Acropolis Street Food
500 ft
Pilgrim Street Quayside Unit 48
Chillipepper Sandwiches & More
1600 ft
Arch 1 Forth Street
Reviews and Ratings
Feedback from previous guests about their experience.
64%
enjoyed the hotel and would happily stay again
6.4/10
Nice
Rooms
5.4
Location
7.0
Service
6.0
Dining
5.6
Guest reviews
6.4/10
based on 5 reviews
7.7
7.7/10 based on 1535 reviews
Jonathan
United Kingdom,
March
2025
7.4/10
My stay at the Waterside Hotel was a mix of highs and lows. While the location near the Quayside offered great accessibility to local attractions, I was left disappointed by the room quality and cleanliness. The staff were friendly and helpful, which made my experience a bit more enjoyable, but the overall condition of the facilities needs serious attention.
Rooms
5.0
The room I stayed in felt cramped and poorly maintained, with damp smells and signs of water damage. Key aspects like cleanliness and updated decor were lacking, which detracted from my comfort.
Service
5.0
The reception staff were warm and welcoming, making check-in easy. They were also accommodating, offering necessary assistance during our stay. However, the overall service quality was somewhat overshadowed by the room issues.
Location
5.0
The hotel's location is fantastic, just a short walk from the Quayside and other sights in Newcastle. This was definitely one of the significant advantages of my stay.
Dining
5.0
I enjoyed the breakfast served in the café, which had a unique vibe. The food was freshly prepared and quite tasty, an important highlight of my overall experience.
Facilities
5.0
Unfortunately, the overall condition of the facilities left much to be desired. The lack of modern amenities and proper maintenance significantly affected my comfort during the stay.
Luke
United Kingdom,
February
2025
5.6/10
During my recent stay at Waterside Hotel, I was enchanted by its charming, nostalgic atmosphere right by the Quayside. The staff were consistently friendly and helpful, enhancing the experience, though there were some drawbacks in terms of room comfort for me personally. I loved the breakfast options and the unique vibe of the café, but I found my bed too soft, which affected my sleep quality a bit. Overall, it’s a good value option for a short break in Newcastle.
Rooms
7.0
My room had a lovely view of the River Tyne, though I found the bed too soft for my back. The decor felt a bit dark and tired.
Service
9.0
The staff were exceptionally friendly and helpful, providing luggage storage when I arrived early and offering great local tips.
Location
10.0
The hotel's proximity to the Quayside and nearby attractions, like universities and St James Park, made it a prime location for exploring Newcastle.
Dining
8.0
Breakfast served until noon was a highlight, with excellent options available in the café that had an interesting atmosphere.
Facilities
7.0
While the hotel was a bit old-fashioned, it maintained cleanliness and offered essential amenities like tea/coffee facilities and good power outlets.
Avery
United Kingdom,
January
2025
7.4/10
I had a mixed experience during my stay at the Waterside Hotel. The location near the Quayside was fantastic, allowing easy access to the city's attractions. However, the room left much to be desired with cleanliness issues and an uncomfortable bed, which detracted from my overall experience.
Rooms
5.0
My twin room had old fixtures and signs of neglect, with visible mold and a very hot atmosphere that made it hard to sleep comfortably. I could hear plumbing noises, which added to the disruption during the night.
Service
5.0
While the staff were friendly and attentive, I faced some challenges with the parking arrangements that ended up costing me extra. The service overall felt uneven and not as polished as I expected.
Location
8.0
The hotel's prime location by the Quayside was a major plus. I enjoyed being within walking distance of various bars, clubs, and restaurants, which made my evenings enjoyable.
Dining
5.0
Breakfast was served in a rather grimy café. Although the food was tasty and filling, the cleanliness of the dining area, particularly the restrooms, was quite shocking and made me uncomfortable.
Facilities
5.0
The hotel felt a bit worn out and needed a significant refresh. While it offered some useful amenities, like parking and luggage storage, the overall feel was more like a budget B&B than a boutique hotel.
Richard
United Kingdom,
December
2024
6.8/10
Staying at the Waterside Hotel was a mixed experience for me. I appreciated the affordability and the location close to the Quayside, making it easy to explore the area. However, the cleanliness and overall condition of the room were disappointing, with noticeable mould and unpleasant smells. The breakfast provided was quite tasty, which was a silver lining to my stay.
Rooms
5.0
My room had serious cleanliness issues like mould in the bathroom and a damp smell lingering throughout. The decor felt outdated, and the heating situation made it uncomfortable at times. Overall, it lacked the appeal the pictures suggested.
Service
5.0
The staff were friendly and attentive, which made check-in easy. They were helpful whenever I needed assistance, and their warmth added a bit of comfort to the experience.
Location
5.0
I loved the location! Being so close to the Quayside meant I could easily walk to cafes, restaurants, and take in the sights without hassle. Plus, there’s public transport just a short stroll away, which is super convenient.
Dining
5.0
Breakfast was served in a bar area, which felt a bit grimy, but the full English was surprisingly delicious. I didn't enjoy seeing the state of the ladies' toilets before eating, though—it really put me off.
Facilities
5.0
The hotel had basic facilities, like coffee-making options in the room. However, the overall cleanliness and maintenance of them left a lot to be desired, which made my stay less enjoyable.
Hannah
United Kingdom,
December
2024
5.0/10
I had a mixed experience at the Waterside Hotel. While the staff were friendly and the location was convenient near the Quayside, the room conditions left much to be desired. The cleanliness standards, especially in shared areas like the bathrooms, were disappointing, and the overall ambiance felt outdated.
Rooms
5.0
The room was small and had a damp smell with poor ventilation. I noticed mould on the windows and ceiling, which was quite off-putting. Additionally, the furnishings seemed dated and in need of a refresh. I found the beds uncomfortable, which made my stay less pleasant.
Service
6.0
The staff were exceptionally helpful and friendly. I appreciated their willingness to assist with parking information and local tips, which added a personal touch to my stay. However, despite their efforts, the overall conditions of the hotel overshadowed the positive interactions.
Location
7.0
The hotel's location near the Quayside is undoubtedly a plus, making it easy to explore Newcastle. It's close to several local dining options and has convenient transport links. However, with the noisy road nearby, it wasn’t as tranquil as I had hoped.
Dining
5.0
Breakfast was served in a bar area that seemed a bit grimy, despite the tasty options offered. I found the quality of food to be good, but the condition of the dining area left a lot to be desired. Cleanliness in other areas hampered my enjoyment of the meal.
Facilities
5.0
The hotel features basic amenities that felt more hostel-like than hotel-grade, which was disappointing. There was a lack of investment in upkeep, with stair access and old fixtures not adding to a comforting ambiance. Overall, the facilities could use a significant revamp to improve the guest experience.
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